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Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork
for implementing the scorecard approach, and successfully integrating it with corporate strategy. This volume
thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides
examples, case histories, and current research for critical issues such as performance measurement and management,
continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how
to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes,
learning, and innovation and financial.
Outsourcing Software Development Offshore: Making It Work provides managers with answers and
solutions to the most critical--and mundane--questions and problems. Author Tandy Gold applies her considerable experience in the
analysis of such Offshore issues as the keys to success in initiating a program, choosing and managing vendors,
risk mitigation, and employee impacts. A detailed program checklist outlines the steps for successful offshore
execution, providing real-world exposure and guidance to a movement that has become a fixture in the IT realm.
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The Real-Time Enterprise
analyzes the forward-looking implementation of IT within a business, focusing on how careful
planning can improve efficiency while reducing costs. The book includes case studies that emphasize how the most
profitable uses of technology are now the real-time response to customer requirements, and the accumulation of
knowledge about markets and business partners. The book provides a perspective on the deployment
of strategic information technology, covering guidelines, advanced applications, and practical examples. It delivers
a much-needed upgrade of knowledge and skills for IT professionals seeking to progress beyond traditional implementations.
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A critical part of any company's successful strategic planning is the creation of an Enterprise Business Architecture
(EBA) with its formal linkages.
Enterprise Business Architecture: The Formal Link between Strategy and Results explains the approach
needed for the development of a formal but pragmatic EBA. Part 1 introduces EBA concepts and terms, and emphasizes
the importance of architectures in reaching business goals. Part 2 illustrates a high-level approach for building
the EBA. Part 3 provides suggestions derived from successful engagements that implemented the formal EBA approach
with integrated enterprise architectures. | 
IS Management Handbook, Eighth Edition details how IT professionals can align people, information, and technology with the strategic goals of an organization. The handbook offers technical and business insight from dozens of leading names from the technology sector, with a major focus on maximizing the performance of existing resources during tough economic times. The handbook provides the information that allows IT managers to effectively organize people and processes, and efficiently integrate and maintain infrastructure, applications, support systems, e-business tools, and databases. |  Filled with practical advice,
Maximizing Enterprise Information Assets describes how information changes the way the enterprise is managed, how a focus on information changes the organizational structure, how the value of information is enhanced and depreciated. It enables readers to define information in their enterprises, identify barriers that reduce information's value, and plan changes to increase information's value. It demonstrates how and why enhancing the value of information could require modifying the information itself, defining training needs, adding constructive relationships, changing organizational structure via departmental function and outsourcing, altering job definitions, and even changing organizational policy.
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Traditional bill auditing texts provide recommendations but only within the context of the existing architecture; for
example, they might highlight techniques for reducing circuit switched leased lines but omit the pros and cons of
leased lines versus alternatives.
Telecommunications Cost Management provides a blueprint for cost reduction across all major
technologies - from frame relay to IP telephony to contract recommendations. The text presents the key facts up front,
with sample calculations for broadband, local access, equipment, and service alternatives. It provides scenarios
showing the effects of different architectural strategies for both voice and data communications. Intended for the
busy decision-maker, this reference eliminates the need to wade through unnecessary details and guides the reader
directly to the cost saving techniques. | 
Healthcare Information Systems, Second Edition not only brings you up-to-date on the technology
involved, but also explains how that technology interrelates and affects healthcare organizations. In addition, the
new edition has expanded coverage of HIPAA, wireless networks and communications, telemedicine, and the increasing
role of the Internet in all facets of healthcare. The book provides workable solutions to the real problems you will
face both today and tomorrow. | 
Dynamic Software Development: Managing Projects in Flux eases the burden by defining the principles,
practices, skills, and techniques needed to manage a dynamic development environment. At a hands-on level, the text
helps managers define the project goal and the actual situation, plan progress, manage developers, and monitor
productivity. At a higher level, the book helps managers determine a strategic framework, ease workflow in the
development environment, obtain funding, increase economic return, and implement leadership by consensus.
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Most books on telecom cost control focus on either traditional telecom billing audits or pure
technology, with the cost saving ideas buried deep in the text. Busy decision-makers need the specifics quickly,
without having to plow through details that do not affect the economics of a project.
Telecommunications Cost Management takes cost saving techniques and brings them to the forefront
where managers and decision makers can quickly use them for real world cost reductions or efficiency gains. | 
The Efficient Enterprise provides real ERP industry-specific system cases to capture and illustrate best development and implementation practices. It describes business processes and ERP industry solutions from a business perspective, with a focus on the business logic behind ERP systems. It includes a CD-ROM that contains 350 actual screen shots of real industry-specific systems, action notes, definitions, key ideas, and workflows by industry sector for self-study or instruction
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Integrating ERP, CRM, SCM, and Smart Materials
Learn how to transition of ERP, CRM, and Web applications into integrative management
tools. Discover the issues you'll encounter as you become a global provider of
Internet-enabled solutions and explore business opportunities and cost savings.
Dimitris Chorafas outlines why the wider application of off-the-shelf programming products,
new answers to supply chain requirements, and the advent of smart materials, must be
examined within the perspective of each company's business challenges. |
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Winning the Outsourcing Game: Making the Best Deals and Making Them Work covers everything you need to know about whether or not to outsource, and how to make it work if you do.
Enterprise Systems Integration, Second Edition is a working blueprint for the integration of business processes, organizational structures, personnel, and information technology. Subject matter experts share their tips for success in illustrative examples and case studies. The handbook also provides a wealth of ready-to-use sample documents and graphic aids.
